Who turns up to clean your site matters more than the checklist on the quote. At Cleanse, every cleaner is directly employed on award wages, trained on your site and supervised, so the same team cleans your Cairns business every visit and you have a direct line to the owner when something is not right.
The question most people never ask
Two cleaning companies can hand you the same checklist and deliver two very different cleans. The difference is who walks in with your keys.
Most business owners compare cleaners on the quote: the price, the frequency, the list of tasks. Fair enough. But the quote is a promise on paper. The clean is done by a person, and before you sign with any cleaning contractor in Cairns it is worth finding out exactly who that person is.
How subcontracting works
Plenty of cleaning contracts get passed down the line. The company that quoted you wins the work, then hands it to a subcontractor. On paper nothing changes. On site, you can get a different face on different visits, each working to whatever standard they brought with them, paid whatever that arrangement pays.
Accountability gets harder too. When the clean is missed, you ring the company, the company rings the subcontractor, and the answer comes back through the same chain. Insurance can be unclear as well. When the person cleaning your site is not the company you signed with, check whose cover applies if something gets broken or someone gets hurt.
What employed looks like at Cleanse
Every Cleanse cleaner is directly employed on award wages, not subcontracted. They are fully insured, trained on your site and supervised. Our view is simple: better pay attracts better people, and better people deliver a better clean.
Here is the practical difference, line by line:
- Staff: the same team every time, not a different subcontractor each visit.
- Wages: award wages, guaranteed.
- Insurance: fully insured and verified, with public liability and workers comp, the paperwork facility managers actually need.
- Training: trained on your site.
- Accountability: a direct line to the business owner, not layers of contractors.
- Consistency: the same standard every visit.
Why the same team gives you a better clean
A cleaner who comes back to the same site learns it. Where the alarm panel is. Which washroom takes the most traffic. Where the dust builds up. That knowledge is gone the moment the roster changes.
Your staff get to know them too. That was the whole idea behind Cleanse: a team you actually recognise from one week to the next. Uniformed, punctual and prepared, every clean, every site, every time.
How we keep the standard from drifting
Even a good team needs checking. We run regular quality inspections, with scheduled walk-throughs and photo reports, so standards never drift. Every scheduled clean follows the checklist we agreed with you, and custom scopes are available for your facility.
The kit stays the same as well: HEPA-filtered vacuums, colour-coded microfibre cloths and hospital-grade disinfectants on every visit.
Why Josh built it this way
Cleanse was started to raise the standard of commercial cleaning in Cairns. Too many local businesses had put up with missed cleans, patchy standards and no accountability. In Josh's own words:
"I've always wanted to build something of my own, keep things simple, do a solid job, and be easy to work with."
Being easy to work with is hard through a chain of contractors. It is simple when the cleaner works for the business and the business owner answers the phone.
Questions to ask any cleaning contractor in Cairns
Take these into any quote, ours included:
- Who will actually clean our site, and will it be the same people each visit?
- Are they your employees or subcontractors?
- Can we see your public liability and workers comp cover?
- How do you check the work, and how often?
- When a clean is missed, who do we call?
Employed vs subcontracted cleaners: FAQs
Are Cleanse cleaners subcontractors?
No. Every Cleanse cleaner is directly employed on award wages. The same team cleans your site each visit, trained on your site and supervised, and the business is fully insured with public liability and workers comp. If something is not right, you deal with the owner, not a chain of contractors.
Why does it matter if my cleaner is employed or subcontracted?
Because it decides who turns up and who answers for the work. With a rotating cast of subcontractors, every visit can be a new face working to a new standard. An employed team learns your site, your alarm and your busy areas, and the standard holds week after week.
What should I ask a cleaning contractor before I sign?
Ask who will actually clean your site, whether they are employed or subcontracted, and who you call when a clean is missed. Ask to see their public liability and workers comp cover. Then ask how they check the work. If the answers are vague, so is the service.
How does Cleanse keep the standard the same every visit?
The same team, the same agreed checklist and regular quality inspections. We run scheduled walk-throughs with photo reports so standards never drift, and anything that is off goes straight to the owner. Custom scopes are available if your facility needs more than the standard checklist.
Book a free walkthrough
We walk your site in person, lock in a scope you actually agree with, and come back within 48 hours with a clear, itemised price. We are based in Earlville and clean offices, gyms, clinics, schools and industrial sites right across Cairns, from Cairns City and Smithfield to Portsmith and Gordonvale.